Shipping Information & Freight Inspection Guidelines
Acrylic
Shipping Information
The Client Services Department will inform you, to the best of their ability, regarding the delivery date and time of your order. Please keep in mind that freight carriers do not always provide this information. If you have not specified an ‘inside delivery’ requirement, you will be responsible for providing assistance to the driver during the unloading process and for removal of cartons and/or blankets. For commercial jobs, the shipment generally ships to a loading dock, and inside delivery is not required. For residential jobs, we strongly recommend the use of a delivery service.
All orders will be shipped ‘prepaid/best way’ unless otherwise specified. Any special arrangements must be made at the time of the order. We will provide an estimate of freight charges upon receipt of the order. Any adjustments will be made at the time of final invoicing. If you choose Third Party Billing, we are not responsible for delivery dates, delivery times, or any other delivery arrangements such as unloading, unpacking, carton removal or any other issues related to delivery of your purchase.
Freight Inspection Guidelines
Loss or damage during transit is the responsibility of the transportation carrier. If you have selected the transportation carrier, sale terms are ExWorks and JANUS et Cie assumes no liability for freight damaged merchandise or for completing / submitting freight claims. The client’s consignee (first party to receive goods directly from JANUS et Cie) is responsible for filing the freight claim. If JANUS et Cie has selected the transportation carrier, JANUS et Cie will be responsible for any/all freight claims arising from freight damaged merchandise.
Upon receipt of merchandise, please take the following steps.
• Inspect the crated, cartoned or blanket-wrapped pieces BEFORE signing the bill of lading. In the event of any VISIBLE DAMAGE you should either REFUSE THOSE ITEMS WITH VISIBLE DAMAGE or SIGN FOR MERCHANDISE WITH NOTATION OF ‘VISIBLE DAMAGE’. DO NOT SIGN A BILL OF LADING UNLESS ALL ITEMS HAVE BEEN FULLY INSPECTED. All freight claims must be filed within 72 hours of delivery.
• Immediately notify the Client Services Department of JANUS et Cie at 310-652-7090 if damages are noted.
• If the order is crated or cartoned, remove the pieces carefully, especially any items containing glass. If you are unable to remove the packaging before the driver’s departure, please note “SUBJECT TO INSPECTION” on the bill of lading ‘PROBABLE CONCEALED DAMAGE’. Immediately contact the local freight carrier to arrange for an inspection.
• DO NOT DESTROY THE CRATES, CARTONS OR PACKING MATERIALS UNTIL THE FREIGHT COMPANY HAS INSPECTED ANY DAMAGED MERCHANDISE. The client or the client’s designee should work with the Client Services Department at JANUS et Cie to determine what procedures are necessary to resolve the problem. Please promptly photograph any damage and advise us as soon as possible so that we can assist in this process.
In the event your furniture is shipped to a storage or warehouse facility prior to installation, you must arrange for someone to promptly inspect all items at the facility to ensure they have arrived in perfect condition. In case of damage, please follow these guidelines.
• If client has selected the transport carrier, client must notify the carrier of said damage within 72 hours of delivery or your claim for damage may be denied.
• If JANUS et Cie has selected the transportation carrier, client must notify JANUS et Cie Client Services Department of all damage within 72 hours of delivery.
Your satisfaction is our greatest concern. Please do not hesitate to request assistance from your JANUS et Cie Client Service Representative.
Tel 310.652.7090 or Fax 310.652.7928.
We appreciate your business and look forward to working with you.
