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Warranty

HospitalityWarrantyAt JANUS et Cie, our goal is to provide products of exceptional quality to our clients with unsurpassed service. While we cannot warrant product against normal wear and tear or abuse, we pride ourselves in handling all true manufacturing defects swiftly and fairly.

Click here to download the JANUS et Cie Warranty (Cruise Lines please use link below).

Click here to download the JANUS et Cie Cruise Lines (Only) Warranty.

TO OBTAIN WARRANTY SERVICE
If you suspect a manufacturing defect, please contact the JANUS et Cie Resolutions Department at the address below and be prepared to submit the following items: photos (digital are preferred) along with a written description of the defect and any related circumstances thought to have caused the defect within 30 days after the defect was noticeable and prior to any determination regarding defective items. No returned items will be accepted without prior written approval from JANUS et Cie.

After receiving a return authorization number from JANUS et Cie, return the product packed in its original carton (or equivalent) to the JANUS et Cie Resolutions Department at the address shown below. Place the return authorization number prominently on the outside of the package. Returns not bearing return authorization information may be refused. Please include a copy of your dated invoice, keeping the original invoice for your records..

JANUS et Cie
Attn: Resolutions Department
12310 GREENSTONE AVENUE
SANTA FE SPRINGS, CA 90670
800.24.JANUS
CLAIMS@JANUSETCIE.COM