For more than 40 years, JANUS et Cie® has been an industry leader in design-driven furnishings for the outdoors, each product the result of the passion, commitment and the collective enthusiasm of our dedicated team of individuals. With an expertise in understanding specific design challenges and a passion for creative problem-solving, we are proud to collaborate with our contract, hospitality and residential clients to develop personalized solutions through a shared focus on innovation and service.
The continuous development of our brand is supported by what we believe to be our most valuable assets: our people. Enthusiastic experts at the forefront of emerging concepts and industry trends, our company is driven by a culture of creativity, collaboration and curiosity. Our team at JANUS et Cie is comprised of individuals who share a high commitment to personal achievement, who enjoy constantly learning, and whose talents are nurtured and developed through a supportive, energetic workplace with a longstanding position in the luxury furniture market.
Outstanding quality, superior craftsmanship and excellence is paramount at JANUS et Cie and our product reflects our unified mission: rooted in tradition, heritage and craft, yet equally dedicated to innovative materials and progressive engineering. Acclaimed by the most discriminating designers, architects and juried competitions, our powerful body of work has inspired for decades a demand for beautifully imagined furnishings to be used both indoors and out, and has influenced an entire industry in the process.
JANUS et Cie currently has an opening for a Sales Support Specialist to be based out of our Santa Fe Springs location. Under the direction of the Sales Support Manager, the Sales Support Specialist will provide sales support to our hospitality, contract and residential sales reps and showrooms. He/she will ensure that all products are shipped to clients in an efficient manner post-sales. Specific duties include:
• Act as the liaison between the sales reps, purchasing agents, product managers, clients, and client services reps
• Enter or assist with quotes for sales reps
• Assist independent and outside reps with follow up of all “before-the-sale” issues including pricing, stock status and lead times, freight quotes, selection and samples of finishes and fabrics, custom questions from vendors and product management department, detailed product information, images or tear sheets, terms of sale and receipt of initial deposit
• Scrutinize incoming client purchase orders to make sure that they are in line with the sales quote; liaise with purchasing agents as needed to revise quote or P.O. prior to finalizing the sale
• Communicate with client services about new orders; ensure that quotes are properly written and detailed notes are made in the file prior to processing by client services
• Run large or complicated orders from start to finish, including writing vendor P.O.s, following up with client/end user, managing deadlines, invoicing for payment, collecting payment, releasing the order to ship when all items are ready to go, tracking shipments and issue resolution should problems arise
• Assist sales support manager with reporting, training, and strategic planning
• Other duties as assigned
The ideal candidate will have the following combination of education, experience and skills:
• 3+ years of project management or sales experience required; luxury furniture experience is a plus
• Excellent written and verbal communication skills
• Ability to read and interpret complex documents, including purchase orders
• Ability to communicate effectively in person and over the phone with clients, vendors, and coworkers
• Strong attention to detail combined with a sense of urgency and the ability to prioritize
• Sound judgment and ability to make timely and responsible decisions affecting the needs of the customer
• Ability to build relationships with colleagues and clients
• Ability to juggle multiple projects and handle pressure without letting it distract from the quality of work
• Self-motivation and ability to work with minimal supervision
• Great customer service and communication skills
• Experience in home furnishing/design industry is preferred
• Previous experience with luxury products is a plus
• Strong computer skills including Microsoft suite of programs (Outlook, Word, Excel and PowerPoint)
Qualified candidates who are eager to embrace the design-driven, inspiring culture at a stable, growth-oriented company may email resume and cover letter to Thanh Nguyen, Talent Acquisition Manager, at: tnguyen@janusetcie.com.
JANUS et Cie is an Equal Opportunity Employer.