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Resolutions Specialist

Santa Fe Springs, CA, US

For more than 40 years, JANUS et Cie® has been an industry leader in design-driven furnishings for the outdoors. The luxury lifestyle brand is now seeking a detail-oriented individual to work as a Resolutions Specialist in support of our global team, helping to coordinate all claims and resolutions.

The exceptional team at JANUS et Cie, now part of Haworth and the Poltrona Frau Group along with Poltrona Frau, Cassina and Cappellini, serves commercial, hospitality and residential clients with a dedicated focus on outstanding quality, superior craftsmanship and unparalleled service. The company’s namesake—the Roman god JANUS, whose two faces look both forward and back—is the foundation of a unified mission rooted in tradition, heritage and craft, yet equally dedicated to innovative materials and progressive engineering. This inspired long-term view is realized through the lens of a unique corporate culture that encourages curiosity, creativity and collaboration in the pursuit of excellence. Acclaimed by the most discriminating designers, architects, and juried competitions, the company’s powerful body of work is realized through a top-of-class support team.

Under the direction of the Resolution Manager, the Resolutions Specialist will be responsible for the following duties:

• Building and maintaining effective working relationships with sales team, vendors, clients, and end-users
• Preparing replacement or repair orders
• Creating and managing complex orders
• Answering questions regarding manufacturers, defects or repairs
• Answering questions regarding the status of orders
• Demonstrating a thorough knowledge of product lines and options to clients
• Resolving issues related to order, shipment and Limited Warranty
• Reviewing complex or unusual claim or service situations, interacting with multiple departments or client contacts as needed to provide effective and timely resolution
• Handle escalated calls
• Serve as a contact for the Customer Service team as a Subject Matter Expert on customer service issues
• Other duties as assigned

The right person for the job will demonstrate the following:

• Detailed individual
• Sense of urgency and the ability to prioritize
• Good judgment and the ability to make timely and responsible decisions effecting the needs of the customer
• Able to build relationships with colleagues and clients
• Able to juggle multiple projects and handle pressure without letting it distract from the quality of work
• Self-motivated and able to work with minimal supervision
• Excellent customer service and communication skills
• Excellent verbal and written communication skills, and highly developed organizational abilities
• Ability to problem solve, multitask, and perform during busy times
• High energy level and a “can do” attitude
• Willingness to take initiative to solve customer problems
• Be able to represent the company with a clear, upbeat, friendly, and professional presence even under pressure
• Experience in home furnishing/design industry a plus

Seriously qualified candidates for this career position who believe they can significantly contribute to the success of a growth-oriented and stable company, recognized for quality and brand leadership, may email resume, cover letter, and references to Valezra Earl, Corporate Recruiter, at

JANUS et Cie is an Equal Opportunity Employer.