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Client Services Manager

Houston, TX, US

JANUS et Cie®, a reputable, design-focused leader in the furniture industry, is currently seeking a Client Services Manager.

For 40 years, JANUS et Cie has offered sophisticated, high-end indoor and outdoor furnishings and is growing in all major locations throughout the U.S., catering to all market sectors. The company has built a solid reputation by presenting world-class products, marketing programs and Brand recognition with exemplary service. The sales team, partnered with its backup sales support, is peerless and top-of-class in the industry.

The Client Services Manager is responsible in overseeing and assisting in assuring that each Client Services Rep has the knowledge and tools they need to achieve success in completing each task outlined within their job description.

Under the direction of the Client Services Director, you will be responsible for the following duties:

• Oversee the Client Services Reps
• Reinforce all protocol and procedure within the department
• Educate the Client Services department in all aspects of daily projects
• Assist them in resolving issues with any and all parts of their jobs
• Responsible for communication to the owner of the company, own Sales Rep, as well as throughout the Client Services Department
• Read and understand client purchase orders
• Review, process all orders and instructions given
• Check and resolve any issues with sales orders, purchase orders and acknowledgements
• Prepare invoices and communicate with clients in collecting monies and shipping goods
• Responsible for communicating shipment instructions, freight consolidation, delivery coordination with carriers, warehouse and client/end users
• Follow up with all notes in notepad and with client to be sure that everything is complete
• Process and follow through on all freight claims and warranty claims

High School diploma, some college and Associates Degree required. Two to three years’ experience within the industry or similar experience. Five years minimum of customer service management experience.

Seriously qualified candidates for this career position in an important growth-oriented and stable company, recognized for quality and brand leadership, who believe they can seriously contribute to its success, may email resume, cover letter, references and earnings history to Garey Chambliss, Corporate Recruiter at:

JANUS et Cie is an Equal Opportunity Employer.

No phone calls please.